Questions, answered calmly

Children, teenagers, and adult beginners. If you are under 18, a parent creates the account and manages payment. Each child has their own calendar, plan, and credits.

Shanna teaches from Bali (Asia/Makassar). You choose times in your timezone. Lessons are stored in universal time, so daylight saving and travel do not shift the appointment. Emails show the time in the student's timezone. Shanna can change her own timezone in Settings; lessons already booked stay at the same moment.

Lessons cancelled or rescheduled less than 12 hours before the scheduled start time will be charged. Cancel or reschedule at least 12 hours before the start and the credit stays with you. Inside 12 hours the credit is charged. A late reschedule also uses a new credit for the new time. Shanna can restore a credit or waive the fee.

Each billing period adds your plan's lessons as credits. Booking a lesson uses one credit. Unused plan credits stay available for 30 days after the billing period ends, then they expire. The credits that expire soonest are used first. Manual credits added by Shanna expire 30 days after she adds them. If you cancel or move a lesson at least 12 hours before it starts, the credit comes back. Inside that window the credit is charged, unless Shanna restores it. A late reschedule keeps the original credit charged and uses a second credit for the new time. Cancelling a plan does not delete credits that have not expired. Trial lessons are paid separately and do not use credits. Weekly lessons use one credit for each occurrence.

Yes. A weekly lesson books the same slot each week and uses one credit per occurrence. You can move a single week without moving the rest. You can also book single lessons whenever you like.

Each booking has a Google Meet link. Join from your dashboard, your calendar, the confirmation email, or the reminder. You need a quiet place and a device with a camera and microphone.

The trial is paid once. Plans renew monthly. You can change plan, update your card, see invoices, and cancel renewal from your account.

Yes. Shanna can set a personal lesson price, apply a scheduled promotion, or pause a plan. If a promotional price is ending, you are emailed before the next bill.